ENG
INA
inspirasiDIKTI Survey Report
This report presents the results of a service quality and anti-corruption perception survey conducted at the Postgraduate School of Udayana University from April to June 2026. Data were collected from 30 active respondents through the inspirasiDIKTI platform.
The two primary indices show that users rated the academic and administrative services as excellent.
The survey was conducted to measure service users' satisfaction and perceptions of service quality and anti-corruption integrity.
Second Quarter of 2026, covering April to June 2026. An electronic questionnaire integrated with the inspirasiDIKTI system. Five IPAK items and nine IPKP items using a rating scale from 1.00 to 4.00.
The following tables present each indicator and its respective average score. The highest score was recorded for the indicator concerning freedom from illegal levies.
The survey results indicate strong performance. However, several aspects still need to be strengthened to ensure more consistent service quality in the next quarter.
The indicator concerning freedom from illegal levies achieved a perfect score of 4.00. Service response systems were also rated highly for speed, with a score of 3.97. These results indicate that service governance and the digital transformation of academic administration are functioning effectively.
The lowest scores were recorded for access to consultation or complaint services and the accuracy of service charge or fee information, each at 3.83. The indicator concerning benefits received outside the applicable provisions also requires continued monitoring, with a score of 3.87.
The recommendations are intended to maintain strong performance and strengthen service aspects that still have room for improvement.
Improve the interface and accessibility of the complaint system. Place QR codes or complaint links in strategic locations across the campus. Publish official infographics on academic service rates and fees through social media and the website so that students clearly understand the applicable charges. Conduct regular briefings for front-office staff and educational support personnel to reinforce the rejection of all forms of compensation or gratuities in administrative services.
Service delivery at the Postgraduate School of Udayana University during the second quarter of 2026 was rated Excellent and Clean by service users. The IPAK score of 3.93 and IPKP score of 3.91 demonstrate the work unit's commitment to supporting the development of an Integrity Zone toward a Corruption-Free Area.
Evaluation of the Integrity Zone toward a Corruption-Free Area
Key Index Achievements
Survey Implementation and Respondent Profile
Data Period
Method
Instrument
Scores by IPAK and IPKP Indicator
No
IPAK Indicator
Average Score
1
There are no illegal levies in this service unit.
4.00
2
There are no brokers or unauthorized intermediaries in this service unit.
3.97
3
There is no service discrimination in this work unit.
3.93
4
No money, goods, or facilities are accepted outside the applicable provisions.
3.87
5
There are no services provided outside established procedures or other service irregularities.
3.87
No
IPKP Indicator
Average Score
1
Service officers or systems respond promptly to user needs.
3.97
2
Service information is available through electronic and non-electronic media.
3.93
3
Service completion times comply with the established standards.
3.93
4
The communicated service requirements conform to the established provisions.
3.93
5
Service procedures or workflows are easy to follow and complete.
3.93
6
Supporting facilities and infrastructure are comfortable and easy to use.
3.93
7
Service officers demonstrate appropriate courtesy and friendliness.
3.90
8
Consultation and complaint services are easy to use or access.
3.83
9
Service charges or fees correspond to the officially established rates.
3.83
Strengths and Areas for Improvement
Key Strengths
Areas for Improvement
Follow-up Recommendations
Optimize Complaint Channels
Transparency of Fee Information
Integrity Monitoring
Conclusion
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UDAYANA UNIVERSITY